Warranty
Follow the below guidelines to obtain a warranty for a DAVCO purchase. Please review the Warranty Policy for specific warranty guarantees.
OUR WARRANTY PROCESS
Fill out the warranty request form below
The quality department will be in touch if more information is needed
Receive an email with an RGA number and part return instructions
Return the part for testing and verification of issue
If an issue is verified and under warranty, a refund or exchange will be completed
If no issue found or not warrantable, part will be returned
Returns may be accepted under the following circumstances:
A Return Goods Authorization (RGA) must be obtained from DAVCO prior to returning any products
Order Shipping Error: A credit against the original invoice, including freight charges for both ways will be issued for returns in which DAVCO inadvertently shipped an incorrect quantity or product.
Overstock: Returns for ordering more product(s) than required, or incorrect part(s), will be accepted within 60 days from the date of purchase. Proof of purchase will be required, that is: original invoice/delivery receipt. These types of return(s) are subject to a minimum restock fee of 40% or $40.00, whichever is higher. Additional restock fees may apply.
Product(s) will be inspected for “like new” condition and additional costs will be the responsibility of the customer. No obsolete parts may be returned. Freight charges for return(s) will be the responsibility of the customer.
Download a printable version hereWarranty Request
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